Air Medical Group Holdings

  • Membership Administrative Field

    Job Locations US-MO-West Plains
    Posted Date 2 weeks ago(12/3/2018 4:51 PM)
    iCIMS Requisition ID
    2018-7020
    # of Openings
    1
    Job Families (Portal Searching)
    Membership Support
  • Overview

    Provides support to the Membership Department by compiling information and completion of business plan, analysis and improvement of the Membership Department, Print Shop processes.  Monitors and maintains processes and tools being utilized by Membership floor Supervisors and Regional Directors of Membership Sales.  Continually looks for ways to improve the performance of the department by identifying and implementing work efficiencies through process improvement techniques.  Trains and mentors Supervisors and Regional Directors of Membership Sales on updated or new processes.  Provide leadership in day to day process questions.

    Responsibilities

    • Provides support to the Membership Department
    • Analyze information, identify problems and make recommendations.
    • Measure process characteristics from Call Center and Print Shop to select areas for improvement.
    • Supervise and participate in development of improved processes and related tools.
    • Provides regular reports and escalates non routine issues from the floor supervisors and Regional Directors of Membership Sales.
    • Provides support to floor supervisors and call center representatives.
    • Other duties as assigned.

    Qualifications

    Education:

    • High school diploma or equivalent   

    Skills:

    • Courses in customer service
    • Courses in office support
    • Course in sales/marketing support
    • Experience:
    • Management experience preferred
    • Microsoft Office Suite experience
    • Advanced experience utilizing software and technology
    • Project Management

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