Provides support to the Membership Department by compiling information and completion of business plan, analysis and improvement of the Membership Department, Print Shop processes. Monitors and maintains processes and tools being utilized by Membership floor Supervisors and Regional Directors of Membership Sales. Continually looks for ways to improve the performance of the department by identifying and implementing work efficiencies through process improvement techniques. Trains and mentors Supervisors and Regional Directors of Membership Sales on updated or new processes. Provide leadership in day to day process questions.