Air Medical Group Holdings

  • Retention Specialist

    Job Locations US-MO-West Plains
    Posted Date 1 month ago(1 month ago)
    iCIMS Requisition ID
    2018-5838
    # of Openings
    1
    Job Families (Portal Searching)
    Call Center
  • Overview

    This position’s primary focus is to retain active members and reinstate inactive members and provide quality customer service when speaking with members.

    Responsibilities

    Maintain all goals established by Management

    Reissue invoices
    Follow up frequently to locate alternate contact information when return
    mail is received
    Locate updated contact information via a search engine


    Phone Sales

    Play an important part in the department mastering the monthly renew revenue budget
    Meet monthly bonus standards and call volume requirements
    Attain daily call volume requirements


    Data Entry

    Raise awareness and urgency to retain membership
    Suggest payment options to all active members
    Provide customers with accurate service information


    Outgoing phone calls

    Verify data in members accounts
    Collect and enter data into the company's data base
    Apply and balances payments


    Return Mail

    Complete memberships in question quickly and efficiently
    Maintain book of business
    Place phone calls from available calling lists

    Qualifications

    An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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